Customer Service
1. ITEM AVAILABILITY2. PAYMENTS
3. SALES TAX
4. ORDER TRACKING
5. ORDER CHANGES
6. PRIVACY POLICY
7. EMAIL LIST
8. RETURN POLICY
9. MAKING A RETURN / EXCHANGE
10. SHIPPING & HANDLING GUIDLELINES
Send Customer Service an E-Mail
| 1. ITEM AVAILABILITY |
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Item Availability Here at ShopJillys.com we strive to keep our customers satisfied. Therefore, we work very hard to keep sufficient stock of our merchandise offered on our website. Further, we have a very smart inventory system that will automatically delete an item from our website if it thinks we are out of stock. Sometimes we do sell out of certain products or items quicker than our systems will sync. If this is the case and you have placed an order for an “out of stock” product you will receive an email notification letting you know within 24 hours. And not to be discouraged, many of our items are able to be reordered or special ordered. Just send us an email and we will be happy to help you out. |
| 2. PAYMENTS |
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What credit cards do you accept? For your convenience, Jilly's accepts all major credit cards including Visa, MasterCard, Discover, and American Express. You can also use your Jilly's Gift Card to make web store purchases. |
| 3. SALES TAX |
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Do you charge sales tax? Jilly's is based out of New Jersey, therefore we do NOT charge sales tax on clothing items. Only on accessories items. For example handbags, belts and jewelry. Constitutional guidelines for interstate commerce state that companies are only required to collect sales tax in states where they have business operations. |
| 4. ORDER TRACKING |
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How can I track my order? Upon submission of your order to Jilly's, we will send an email confirmation detailing your entire order. This email will include a tracking code for either UPS or FedEx along with an online link to their respective websites where you can use said tracking code to precisely locate your shipment. If you have any difficulty whatsoever in this process please do not hesitate to contact us. (See contact info below). |
| 5. ORDER CHANGES |
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How can I modify my order? Modifications to your online order can be made at any time either by phone or email as long as they are within the guidelines of our return/exchange policy. (please see contact info below). Any modifications that will result in extra shipping costs will need to be covered by the customer. We will do our best to help prevent this occurrence. |
| 6. PRIVACY POLICY |
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What is your privacy policy? Jilly's respects your right to privacy. It is Jilly's policy to obey all applicable privacies and data protection laws. This commitment reflects the value we set on earning and keeping the trust of our customers and employees. When you purchase from our online Jilly's store, we collect your "personal information," which means information that identifies with you personally, such as your name, address, phone number, e-mail address and credit card information. You provide this information so we can fulfill your order and have it shipped out to you. Jilly's respects your privacy by not selling or sharing this information to a third party. |
| 7. EMAIL LIST |
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Why should I sign up for your email list? We highly encourage our customers to sign up for The Jilly Newsletter. We promise not to clutter your inbox with junkmail. Rather, every so often we will notify you of online sales, new merchandise, private invite sales, in store celebrity special appearances and other store related events. Best of all, at any time you have the option to remove your name from our e-mail list. We will not be offended :) |
| 8. RETURN POLICY |
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What is your return policy? Oops, I ordered the wrong size, color, style, etc! Not a problem! We are here to help and make sure you receive your fabulous new purchase hassle free. Before returning any merchandise, please email us at... Returns@ShopJillys.com. At this point we will notify you back within 24 hours with return instructions. We will work our best to make sure you recieve the correct item you are looking for. Any unauthorized returns will be shipped back to you at the purchaser's expense. Jilly's accepts returns on all non sale merchandise within 10 days of the date your order was shippped. Any returned merchandise must NOT be worn, washed, or altered in any way. We reserve the right to deny any exchange request, if we suspect that the merchandise being returned has been worn, washed, or altered. All items must have original tags still attached. The purchase of any and all "Sale" or "Discounted" items are final; Returns will NOT be accepted. If customer orders the wrong item, we can not be responsible for any further shipping charges. If it is Jilly's mistake, we will absolutely cover all shipping charges and do our best to fully satisfy you. |
| 9. MAKING A RETURN / EXCHANGE |
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How do I make a return/exchange? You must first contact us at Returns@ShopJillys.com for a Return Authorization (RA). Please include your purchase order #, specific item or style # of the item(s) you need to send back, as well as a brief explanation for the return. You will here back from us within 24hrs. Our response will include specific instructions, as well as a shipping label (if our error). You can contact our customer service department with any questions or concerns regarding your return or exchange. We are always happy to assist! |
| 10. SHIPPING & HANDLING GUIDLELINES |
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Shipping & Handling Jilly's ships orders of $99 or more FREE of charge. This does NOT include sale merchandise. Orders placed Monday through Friday before 12 noon EST will begin processing that day, and will be shipped within 48 hours pending availability and credit verification. All orders placed after 12 noon EST will begin processing the next business day, and will ship within 48 hours. Jilly's will send a confirmation email within 48 hours, which will include a shipping tracking number, a link to track your order, and a Jilly's purchase order number. If for any reason your order can not be completed due to credit problems, items sold out, etc… an email explaining the situation will be sent rather than a confirmation email. We generally use UPS for all deliveries; if for any reason you would prefer FedEx or any method not listed below simply send us an email with a short explanation and we will be happy to accommodate your request. Saturday delivery is also available upon request for an additional fee. Delivery time does not include weekends or holidays. Please see Shipping & Handling chart for a breakdown of shipping fees. |